MLC Plumbing (“we”, “us” or “our”) respects your privacy. This policy explains what personal information we collect when you use this website or contact us, why we collect it, how we look after it, and the choices you have. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Who we are
MLC Plumbing is a local plumbing and gas-fitting business serving Gosnells and the surrounding suburbs of Western Australia. If you have any question about this policy or your information, you can reach us on 0448 471 377 or at info@mlc-plumbing.com.
Information we collect
We only collect information you choose to give us, or that is needed to run the website. This includes:
- Enquiry and callback details. When you submit a callback or quote request, we collect your name, phone number, email address (if provided), and the details of the plumbing job you describe.
- Online assistant conversations. If you use our chat assistant, we collect the information you provide in the conversation — typically your name, phone number, suburb and a short description of the issue — so we can call you back and come prepared.
- Pre-launch interest. Before we open, you can leave your name and contact details to be notified when we start taking bookings. We use these only to let you know we’re open.
- Website usage data. If website analytics are enabled, we may collect anonymous usage information such as the pages you visit and the type of device you use, to understand how the site is used. This does not identify you personally.
We do not ask for, or knowingly collect, sensitive information, and we do not collect payment card details through this website.
How we use your information
We use the information you give us to:
- respond to your enquiry, call you back and arrange or quote the work you’ve asked about;
- provide our plumbing and gas-fitting services and keep a record of jobs we’ve discussed;
- let you know when we open for bookings, if you asked us to;
- improve our website and the service we provide; and
- meet any legal or regulatory obligations.
We do not sell, rent or trade your personal information, and we do not use it for unrelated marketing.
How your information is stored and shared
Enquiries submitted through the site are received and stored using our website host and form provider, and leads captured through the online assistant are stored in a secure database run by that same hosting platform. We use a small number of trusted service providers to operate the site, and they only handle your information so that we can provide our service to you:
- Our website hosting and forms platform — to host the site, receive form submissions and store enquiry records.
- Our online assistant’s AI provider — the messages you type into the assistant are processed by a third-party AI service to generate its replies. Please don’t enter information you wouldn’t want shared.
- Website analytics — if enabled, an analytics provider helps us understand anonymous, aggregated site usage.
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep your information only for as long as we need it to provide our service and to meet our legal obligations, and then we securely remove it. We may also disclose information if required to do so by law.
Your rights
You can ask us to access the personal information we hold about you, correct it if it’s wrong, or delete it. To make a request, or if you have a privacy concern, contact us on 0448 471 377 or info@mlc-plumbing.com and we’ll respond as soon as we reasonably can. If you’re not satisfied with how we handle your concern, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.